Thoughts from the Zeitgeist Make it Personal Is Not Just a Slogan Unforgettable experiences make the difference. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} I recently attended an event in Atlanta and stayed at one of […] Written by BPH October 12, 2017October 23, 2020
We Are All Designers Taking it Personally to Make it Personal How many times have you heard this: “Don’t take it personally!” This directive usually accompanies a statement that is offensive to our colleagues, our alma mater, or some other group we identify with, such as: “Don’t take it personally, but everyone I’ve met from your law firm is an entitled jerk.” How can you NOT […] Written by BPH September 15, 2016November 16, 2020