We Are All Designers It’s Your Job to Inspire People This is an ongoing series, based on conversations with Bruce Mau, to help people working in the brand-experience medium embrace and apply the 24 Design Principles. I believe that spending time with these interrelated, non-linear habits of thinking can help us realize better outcomes – at work, in our personal lives, and in the world […] Written by BPH September 8, 2017November 2, 2021
Lessons In Leadership All You Need Is Trust I totally believe that great leaders offer their people unconditional love — a safe place to learn, to grow, to take risks, and to become the next generation of great leaders. Sometimes, however, we have to work with people we don’t necessarily love. This can be a simple difference in personalities, interests and even politics. […] Written by BPH August 24, 2017October 23, 2020
Thoughts from the Zeitgeist How Important is It to Please EVERY Customer? Ask yourself – how many babies is it okay to drop? {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when Freeman launched an […] Written by BPH August 10, 2017October 26, 2020
Lessons In Leadership The Opposite of Enthusiasm Isn’t What You Think I used to think that the opposite of enthusiasm was apathy. I used to think that people who didn’t share my passion for the work just didn’t care. And when people were habitually late for meetings, consistently blew deadlines, and were generally disrespectful to their teammates, I chalked it up to apathy. I’ve since come […] Written by BPH July 6, 2017October 23, 2020
We Are All Designers HR by Design One of the simplest but most amazing things about agreeing to embrace a design perspective is how it brings clarity to just about every conversation, meeting and business encounter. By way of reminder, design-thinking means acting with intention against a desired outcome; anything not done by design happens by accident. For example, a couple months […] Written by BPH June 21, 2017October 23, 2020
We Are All Designers There’s No Business Like Brand Experience Reflections on Exhibitions Day 2017 Whenever I get overwhelmed with work or frustrated that I can’t make things happen as quickly as I want (sound familiar?), I pause and ask myself if there’s something I’d rather be doing for a living. Is there an industry that’s more interesting? That touches more people? That affords a […] Written by BPH June 7, 2017November 16, 2020