Live In The Time of Quarantine A Perspective On Sacrifice Thoughts for Memorial Day 2020 Across the United States, the last Monday in May is Memorial Day, a federal holiday set aside for honoring the men and women who gave their lives while serving in the military. I know many countries have similar remembrances that mark the sacrifice made by fallen heroes. Here, it’s often […] Written by BPH May 23, 2020October 23, 2020 Saving Bookmark this article Bookmarked
Thoughts from the Zeitgeist Make it Personal Is Not Just a Slogan Unforgettable experiences make the difference. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} I recently attended an event in Atlanta and stayed at one of […] Written by BPH October 12, 2017October 23, 2020 Saving Bookmark this article Bookmarked
Thoughts from the Zeitgeist How Important is It to Please EVERY Customer? Ask yourself – how many babies is it okay to drop? {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when Freeman launched an […] Written by BPH August 10, 2017October 26, 2020 Saving Bookmark this article Bookmarked
Lessons In Leadership We don’t learn from talking; we learn from listening {A Note to Readers: This is another in a series of blogs focused on Customer Experience that I am collaborating on with the amazing Katy Wild. I can always expect to learn something from Katy; I trust you will, too. ~ bph} American author Bryant McGill said “One of the most sincere forms of respect […] Written by BPH December 8, 2016October 23, 2020 Saving Bookmark this article Bookmarked
Lessons In Leadership Customer-Driven Approach vs. Process-Driven Approach The other day I got caught in one of those interminable calls with my cable provider. We’ve all been in this special little hell. My objective was to report a service outage and schedule a hasty repair. The objective of the person on the phone was to follow the provided script and try to appease […] Written by BPH May 26, 2016October 26, 2020 Saving Bookmark this article Bookmarked
