Lessons In Leadership Thoughts from the Zeitgeist ROI and Relationships Organizers and exhibitors should focus on attendee-driven objectives. When I was a younger person discovering everything possible in the events industry, the game-changing technology that rocked my world was the use of scannable name badges at registration. Technically, they were “swipeable,” relying on handheld devices to read a magnetic strip. The data on the badge […] Written by BPH June 22, 2023June 22, 2023
Live In The Time of Quarantine Unity in Times of Crisis When we’re separated, we need to get it together. Remember the good old days when we used to worry about the distant future, instead of what’s going to happen tomorrow? I’m only being a bit sarcastic. The truth is, when we are worried about the future, instead of panicking, we make a plan. But when […] Written by BPH July 2, 2020October 23, 2020
Lessons In Leadership Are You Avoiding Me? Office conflicts are rarely as damaging as the effort to avoid them. Conflict avoidance can seem like good “adulting,” but sometimes it’s as effective as hiding in bed with a blanket over your head. I get it. There are times when we are just not ready to grapple with a thorny issue that someone keeps […] Written by BPH May 29, 2020October 23, 2020
Live In The Time of Quarantine Hoarding: It’s a Maslow Moment What empty shelves tell us about ourselves Much has been written about the hoarding phenomena that has accompanied the pandemic — I’m pretty sure there will be a vast catalog of memes when this is all done. Maybe someday, in retrospect, they will seem funny. Right now, it can be pretty disappointing to witness the […] Written by BPH April 11, 2020October 20, 2020
Lessons In Leadership Don’t Assume I Can’t Handle It Trusting others to know what’s best for them. Managers are required to make decisions that affect the careers of their direct reports. It just goes with the territory. But all too often, with the best of intentions, we default to our assumptions instead of consulting with the individual in question. It’s scary how often this […] Written by BPH November 2, 2018October 23, 2020
Lessons In Leadership Serve AND Protect Your Customer Looking out for the customer’s best interest is always best. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} You hear it everywhere – in the […] Written by BPH March 2, 2017October 23, 2020
