Thoughts from the Zeitgeist What Happens When Service Fails and You Want to Tell Someone? Finding a chink in the armor {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Let me start by saying I do a lot of shopping […] Written by BPH November 2, 2017October 23, 2020
We Are All Designers Why We Make it Personal What customer experience pros can learn from the airlines {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when we surveyed our Freeman expo […] Written by BPH May 31, 2017November 16, 2020
