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make it personal

  1. Thoughts from the Zeitgeist

What Happens When Service Fails and You Want to Tell Someone?

Finding a chink in the armor {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Let me start by saying I do a lot of shopping […]
Written by BPH November 2, 2017October 23, 2020
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  1. We Are All Designers

Why We Make it Personal

What customer experience pros can learn from the airlines {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when we surveyed our Freeman expo […]
Written by BPH May 31, 2017November 16, 2020
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