Thoughts from the Zeitgeist What Happens When Service Fails and You Want to Tell Someone? Finding a chink in the armor {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Let me start by saying I do a lot of shopping […] Written by BPH November 2, 2017October 23, 2020 Saving Bookmark this article Bookmarked
Thoughts from the Zeitgeist Knowledge is Power! When data drives positive change, pain-points disappear. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Our Freeman family is widely known for the outstanding service […] Written by BPH September 12, 2017October 23, 2020 Saving Bookmark this article Bookmarked
Thoughts from the Zeitgeist How Important is It to Please EVERY Customer? Ask yourself – how many babies is it okay to drop? {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when Freeman launched an […] Written by BPH August 10, 2017October 26, 2020 Saving Bookmark this article Bookmarked
Lessons In Leadership Serve AND Protect Your Customer Looking out for the customer’s best interest is always best. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} You hear it everywhere – in the […] Written by BPH March 2, 2017October 23, 2020 Saving Bookmark this article Bookmarked
