Thoughts from the Zeitgeist What Happens When Service Fails and You Want to Tell Someone? Finding a chink in the armor {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Let me start by saying I do a lot of shopping […] Written by BPH November 2, 2017October 23, 2020
Thoughts from the Zeitgeist Knowledge is Power! When data drives positive change, pain-points disappear. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Our Freeman family is widely known for the outstanding service […] Written by BPH September 12, 2017October 23, 2020
Thoughts from the Zeitgeist How Important is It to Please EVERY Customer? Ask yourself – how many babies is it okay to drop? {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} In 2003, when Freeman launched an […] Written by BPH August 10, 2017October 26, 2020
Lessons In Leadership Serve AND Protect Your Customer Looking out for the customer’s best interest is always best. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} You hear it everywhere – in the […] Written by BPH March 2, 2017October 23, 2020
