Thoughts from the Zeitgeist Knowledge is Power! When data drives positive change, pain-points disappear. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Our Freeman family is widely known for the outstanding service […] Written by BPH September 12, 2017October 23, 2020
We Are All Designers The Little Problem of Designing for Big Data Are you tired of talking about Big Data yet? I suspect we all are, but it can’t be helped. We have virtual silos full of data, and until we get better at milling this glut of information down into tiny, relevant grains of truth, it won’t go away. The future of our business relies on […] Written by BPH June 23, 2016October 26, 2020
