Lessons In Leadership Being Grateful for Unmerited Gifts Thanksgiving is not about “what” but “who.” I hope I carry a spirit of gratitude with me throughout the year, but as an American, this feeling comes into focus as we approach the Thanksgiving holiday. I feel like the luckiest person on the planet, because I am constantly surprised by the number of people that […] Written by BPH November 17, 2017October 23, 2020
We Are All Designers When You’re Not the Center of the Universe #5 We Are Not Separate From or Above Nature. This is an ongoing series, based on conversations with Bruce Mau, to help people working in the brand-experience medium embrace and apply the 24 Design Principles. I believe that spending time with these interrelated, non-linear habits of thinking can help us realize better outcomes – at […] Written by BPH November 3, 2017October 23, 2020
Thoughts from the Zeitgeist What Happens When Service Fails and You Want to Tell Someone? Finding a chink in the armor {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Let me start by saying I do a lot of shopping […] Written by BPH November 2, 2017October 23, 2020