Lessons In Leadership The Value of Failure Business people, high school football coaches and politicians like to talk about winning as if it were the only acceptable — only possible — outcome of any endeavor. It’s driven by a sort of superstitious belief that even thinking about failure is tantamount to allowing it to happen. I like to win as much as […] Written by BPH September 28, 2017October 23, 2020
We Are All Designers Cynicism is a Luxury Leaders Can’t Afford #2 Begin with Fact-Based Optimism. This is an ongoing series, based on conversations with Bruce Mau, to help people working in the brand-experience medium embrace and apply the 24 Design Principles. I believe that spending time with these interrelated, non-linear habits of thinking can help us realize better outcomes – at work, in our personal […] Written by BPH September 22, 2017October 26, 2020
Thoughts from the Zeitgeist Knowledge is Power! When data drives positive change, pain-points disappear. {A Note to Readers: This is another in a series of guest blogs focused on Customer Experience from the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} Our Freeman family is widely known for the outstanding service […] Written by BPH September 12, 2017October 23, 2020
We Are All Designers It’s Your Job to Inspire People This is an ongoing series, based on conversations with Bruce Mau, to help people working in the brand-experience medium embrace and apply the 24 Design Principles. I believe that spending time with these interrelated, non-linear habits of thinking can help us realize better outcomes – at work, in our personal lives, and in the world […] Written by BPH September 8, 2017November 2, 2021