Thoughts from the Zeitgeist The Sound of Integrity {A Note to Readers: This is the first in a series of blogs focused on Customer Experience that I’ll be collaborating on with the amazing Katy Wild. Working with Katy, I can always expect to learn something; I trust you will, too. ~ bph} What does a company with integrity look and sound like? I […] Written by BPH November 3, 2016October 23, 2020
Thoughts from the Zeitgeist The Value of Unity After too many months of political posturing, divisive accusations and unabashed rancor, the citizens of this country will soon elect the 45th President of the United States. Whatever the result, we can expect about half of the country will be disappointed. What happens after that will define us as a nation. We can choose to […] Written by BPH October 27, 2016October 26, 2020
We Are All Designers Introducing the Freeman Design Leadership Council {A Note to Readers: As promised, the amazing Bruce Mau, Freeman Chief Design Officer and tonight’s recipient of the prestigious Cooper Hewitt, Smithsonian Design Museum 2016 National Design Award for Design Mind, is back with me to talk about the big announcement he made last night.} Bob: Yesterday, speaking to members of the press, customers […] Written by BPH October 20, 2016November 16, 2020
We Are All Designers Diversity By Design {A Note to Readers: Tomorrow evening our Chief Design Officer of Freeman – the amazing Bruce Mau – will be receiving the Cooper Hewitt, Smithsonian Design Museum 2016 National Design Award: Design Mind. I asked him to collaborate with me on this blog… and on a special announcement we’ll blog about tomorrow.} Bob: We are […] Written by BPH October 19, 2016October 26, 2020
We Are All Designers Fall Design Lessons Change is hard but it’s a necessary part of the work we do. As we head into fall, take your cues from Mother Nature on how to pull it off. One of the most challenging things about designing for change is that if often feels counter-intuitive. Unnatural, even. That’s because we have to let go […] Written by BPH October 13, 2016November 16, 2020
Lessons In Leadership Stop Waiting For a Response You’re Never Going to Get Sometimes we have expectations of others that they can never live up to. Sometimes we want something from people that they just aren’t equipped to give us. The result is frustration, which is an absolute energy drain. This often happens with family members — parents, siblings, or children who just don’t show us love in […] Written by BPH September 29, 2016October 26, 2020