Lessons In Leadership Customer-Driven Approach vs. Process-Driven Approach The other day I got caught in one of those interminable calls with my cable provider. We’ve all been in this special little hell. My objective was to report a service outage and schedule a hasty repair. The objective of the person on the phone was to follow the provided script and try to appease […] Written by BPH May 26, 2016October 26, 2020
We Are All Designers Design Thinking and Work-Life Balance How are you doing with that whole work-life balance thing? If you’re like me, this question just adds to my stress level. We all know that when things get out of balance, it can hurt our relationships, our health and our overall happiness. But here we are, putting in crazy hours, working long weekends, doing […] Written by BPH May 18, 2016October 26, 2020
Lessons In Leadership Don’t Hold a Grudge – Be the First to Let It Go. We’ve all been through the painful experience of being around colleagues, friends or family members who insist on carrying a grudge. It’s a lot like carrying around a box of rocks. It drains your energy, it makes everything else harder to do, and it’s pointless. If you’re caught in a grudge match, there are two […] Written by BPH May 12, 2016October 26, 2020
Lessons In Leadership Hope is Not a strategy There are three kinds of people: 1) People who make it happen; 2) People who watch it happen; and 3) People who say “What just happened?!?” The first kind of person is generally the most successful. These are the people who decide what they want the outcome to be and then begin the arduous task […] Written by BPH May 4, 2016October 26, 2020